Refund Policy

At WarRoom Films, LLC, we are committed to providing exceptional service to our customers. However, we understand that circumstances may arise where a refund for a Video on Demand (VOD) purchase is necessary. Please review our refund policy below:

1. Eligibility for Refunds:

• Refunds are only applicable to VOD purchases made directly through WarRoom Films, LLC.
• Customers must request a refund within 24 hours of the purchase to be eligible.
• Refunds will only be processed for purchases that meet specific criteria outlined in this policy.

2. Valid Reasons for Refunds:

• Failed or interrupted streaming due to technical issues on our platform.
• Accidental duplicate purchases.
• Inability to access the purchased content due to unforeseen circumstances or restrictions.

3. Non-Eligible Scenarios for Refunds:

• Changes of mind or personal reasons unrelated to the quality of the service.
• Customer dissatisfaction with the content of the VOD.
• Refund requests submitted after the specified time frame.

4. Refund Process:

• Customers should submit a refund request by contacting our customer support team via [contact information].
• The refund request should include relevant details such as the order number and the reason for the refund.
• Our team will review the request and may require additional information for verification.
• Approved refunds will be processed using the original payment method within seven business days.

5. Exceptions and Discretion:

• WarRoom Films, LLC reserves the right to deny refund requests that do not meet the specified criteria.
• In exceptional cases, such as widespread technical issues affecting multiple users, WarRoom Films, LLC may offer refunds outside of the standard policy.

6. Contact Information:

• For refund inquiries or assistance, please contact our customer support team at support@warroom.film.

7. Policy Updates:

• WarRoom Films, LLC reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or other communication channels.

By making a VOD purchase on our platform, customers agree to adhere to the terms outlined in this refund policy.